The credit union will be closed on Monday, September 7 in observance of Labor Day. HEMA FCU MEMBERS: Welcome to Bienestar FCU! We know you may have questions. Please visit our FAQs page for helpful information. If you need additional assistance, call us at 202-974-3453 or email memberservices@bienestarfcu.org.
As Bienestar FCU, we will continue to honor our roots, and our commitment to helping people live healthier financial lives will remain at the heart of everything we do. Through the expansion of the communities we serve, including the addition of HEMA FCU, we will continue to strengthen the credit union. This will allow for further investment in technology and talent, creating long-term viability for years to come.
More Information Coming Soon
Thank you for being a member. We’re proud of where we started, excited about where we’re going, and grateful to have you with us for the journey.
Check this page for FAQs and everything you need to know as we move forward together. If you have additional questions, give us a call at 202-974-3453 or 1-866-724-6328, stop by, or send us an email.
Make sure you receive our emails. Add communications@info.bienestarfcu.org to your safe sender or trusted email list so important messages from Bienestar FCU reach your inbox
Update your contacts. Our email addresses have changed to @bienestarfcu.org. Please update your saved contacts with our new email addresses.
Enable Mobile App Automatic Updates on Your Device. We recommend enabling automatic updates on your mobile device so you always have the latest version of the app. Note: If you already have the PAHO/WHO FCU mobile app and automatic updates are enabled on your device, you do not need to reinstall the app. If automatic updates are turned off, visit the Apple App Store or Google Play Store to download the latest version of the mobile app
If you currently receive direct payroll deposits from MedStar Washington Hospital Center or National Rehabilitation Hospital into your HEMA FCU account, NO ACTION IS REQUIRED AT THIS TIME.
For direct deposits from any other employer or source, you will need to update your direct deposit instructions after September 1, 2026, using Bienestar FCU's routing number and your new Bienestar FCU account number. BIENESTAR FCU ABA/ROUTING NUMBER: 254075072
If you currently have automatic loan payments to your HEMA FCU account NO FURTHER ACTION REQUIRED at this time. If you make your payments in person or by mail, please begin making your payments payable to Bienestar FCU after September 1, 2026.
You can:
Mail your payment to: Bienestar Federal Credit Union P.O. Box 17460 Arlington, VA 22216
Enroll in Digital Banking to make a one-time payment or schedule recurring payments
Since its founding in 1949, the PAHO/WHO Federal Credit Union has been committed to one mission: helping members live healthier financial lives. From our inception, financial well being not only defined our mission—it reflected the values of the people who built it. We continue to carry that legacy forward, evolving to meet the needs of our members while staying true to the spirit of service, trust, and collective progress that inspired our founding. Over the years, our credit union family has grown. What began with roots in the PAHO and global health community has expanded to welcome people from some of the region's leading healthcare, education, and public service organizations. The Board of Directors believes that continued growth is critical in today’s financial services marketplace to support the investments in products, services, technology, and talent required to remain a competitive institution.
The same vision, purpose and commitment that has guided us for more than 75 years now has a name that can grow alongside the people and communities we serve today and well into the future.
Be assured that our new name does not change your relationship with us and our services will remain the same during and after our name change.
YES! We are proud of our decades-long history of serving PAHO and WHO employees and their families and we are steadfast in our commitment, relationship, and partnership with PAHO/WHO. Our new name honors our roots and allows us to become a stronger financial institution in this next chapter.
There will be no changes to your accounts with our name change. Your relationship with us and your day-to-day banking will not change when our name changes. Beginning on September 1, 2026, you will see changes to our website, building signage, branch design, stationery, brochures, mobile apps etc.
No. Our services will remain the same during and after our name change. You can continue to expect the same high-quality service, products, and support you’ve always received from us. Changing our name will allow us to better serve our community.
No. Our account services to members outside the United States do not change. If you require special assistance with an account transaction due to the name change please contact us at FCU@pahowhofcu.org or give us a call at 1-866-724-6328 or 202-974-3453.
If you have any questions about our name change to Bienestar FCU please send your inquiry to FCU@pahowhofcu.org or give us a call at 202-974- 3453 or 1-866-724-6328.
Yes! Your deposits will still be federally insured by the National Credit Union Share Insurance Fund (NCUSIF). You can find more info and use the NCUA insurance calculator at www.mycreditunion.gov/estimator.
No. Your accounts and membership will remain unchanged. You can continue to access your accounts and enjoy the same benefits without interruption. New debit and credit cards will be issued with our new name over time, but you won’t need to take any action.
Your PAHO/WHO FCU checks and debit cards will still be good! Newly designed checks and debit cards will be available after the Sept 1 name change. Our routing number will not change, so you may continue to use your checks until you need to reorder. Once available, Bienestar debit cards will be sent when your card expires, as replacements for those lost or stolen, and to new cardholders. There is nothing that you will need to do!
Cards branded to PAHO/WHO FCU will still be good and do not need to be replaced until their expiration date. Rewards World Mastercard® credit cards issued or re-issued in the fall of 2026 will be branded to Bienestar Federal Credit Union.
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